Terms and Conditions of Business

Fees

All fees are subject to VAT at the current rate. You will receive an invoice for each transaction giving a detailed breakdown of costs. Accounts must be settled immediately at the time of treatment or on collection of your animal.

Methods of payment

You may settle the account using:

  • CASH
  • CHEQUE with current Banker card
  • CREDIT/DEBIT CARD – Switch, Solo, Mastercard, Visa, Delta (we are not able to accept American Express)

Estimates of treatment costs

We will happily provide a written estimate of costs of a course of treatment on request. Please bear in mind that any estimate may be subject to change if new diagnostics or treatments are recommended. We will keep you informed of any additional costs on an ongoing basis.

Terms of business

Accounts must be settled at the time of treatment and we do not offer credit facilities. Any client with an account not settled at the time of treatment will be sent an invoice. A reminder invoice will be sent for any account that is not cleared with 7 days and the account will be subject to administration charges. We reserve the right to refer overdue accounts outstanding for more than 30 days to our Debt Collection Agency. Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any cash tendered that is found to be counterfeit may result in the original account being restored to the original sum with further charges added in respect of bank charges, administrative costs and interest on the principal sum.

Inability to pay

If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter before receiving treatment with a member of staff. Installments or part-payments can only be sanctioned in exceptional cases with the permission of a practice director or surgery manager.